In the spring of 2020, companies and employees scrambled to find any and all remote tools that better equipped teams to adapt to the new at-home workforce. This led to a patchwork of many different systems and solutions that worked at the time but are now proving to be costly to maintain and confusing to integrate into a cohesive plan. Now, over a year into this, organizations are recognizing that there have been monumental shifts in the way people work and the likelihood of returning to “pre-pandemic” communication strategies has all but evaporated. Now is the time to make strategic decisions around unified communications (UC), including identifying the most appropriate tools for your team.

One of the biggest hurdles organizations face in workers returning to the office – even in a hybrid working environment – is that people have gotten comfortable with their home setup. If your collaboration tools are cumbersome, confusing, or prone to downtime when workers come to the office, they are quickly frustrated and wondering why they decided to spend time commuting to take a meeting in a conference room that doesn’t work the way they need it to when their home office has a perfect setup.

Patchwork and legacy platforms – whether a result of mergers/acquisitions from years ago or pandemic-spurned impulse purchases – are notoriously difficult to integrate and maintain. It is an extraordinary challenge for IT teams to objectively evaluate current platforms and effectively transform digital operations. A trusted partner can not only help you evaluate your current IT/AV landscape, but also help you design a migration path towards a standardized and simplified UC strategy and implementation.

When organizations have a more flexible and agile UC strategy:

• Business continuity plans become more strategic and proactive instead of reactive.
• Workers are more inclined to want to be in the office to experience face-to-face communication and use higher-end technology.
• It becomes a competitive differentiator in talent acquisition because people want to work for companies that are rapidly adapting to and embracing new approaches.
• Cost, time, and productivity efficiencies are realized.
• Geographically disparate teams become more connected, and your teams are better equipped to seamlessly connect with all outside stakeholders.

There is a wide variety of UC tools – hardware and software – on the market and there is no one-size-fits-all model. IMS has taken a platform agnostic approach to designing effective UC strategies. We understand that your UC system needs to support simple, flawless, and confidential communication internally and externally on many different platforms. We support our clients in everything from taking stock of current UC tools, evaluating new hardware and software, and documenting how new tools will integrate into existing AV operations to designing comprehensive migration plans, integrating new UC tools into your current environment, and providing managed services and end-user training to ensure the ROI you are expecting.

No matter where you are in your UC journey, we can help you create a strategic, agile, and flexible plan and platform that best supports the culture and needs of your organization.

Ready to update your UC strategy?

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