An emergency operations center (EOC) is a central location where teams gather and analyze situational information, make strategic decisions, create operational and communications plans, and implement plans with the appropriate resources, personnel, and technology during any sort of emergency or incident.  The communication and collaboration systems in an EOC are critical components that ensure important real-time information can seamlessly flow into and out of the room. 

EOCs are common among governmental agencies and first responders, but have been less common for businesses, universities, and other organizations not typically involved in emergency response activities.  However, the current global pandemic we are facing is changing that and many businesses are recognizing the need for an EOC that can be activated whenever there is a major incident that can cause a significant business impact. The ability for the EOC to function with many remote attendees is also a key concern.

According to ready.gov, your EOC should have the following equipment and supplies:

• Communications equipment including sufficient telephones (cell and landline with at least one speakerphone) to handle incoming and outgoing calls; incoming and outgoing fax machines; and access to any radio systems used by the business
• Computers and printers with access to network resources (including electronic copies of emergency response, business continuity and crisis communications plans that can be printed on demand), email and the internet
• Information gathering and display tools including access to broadcast radio and television (preferably with recording capability) or internet news sources; white boards, multiple displays, TV monitors, projection units or flipcharts with easel and markers to compile and display information
• Hard copies of emergency response, business continuity and crisis communications plans, contact/telephone lists, resource inventory and diagrams of facilities and systems
• Stationery, business and incident management forms, pens, pencils, markers and supplies
• Food, water and dining supplies for EOC staff

IMS has worked with counties, and police and fire departments around the Philadelphia area to create or modernize their emergency operations centers and upgrade mobile command posts.  As a result of these projects, these agencies have greater situational awareness, are data-driven, and can implement intelligence-led decisions efforts for greater efficiency.  We are using this experience to help companies, universities, and other organizations create effective EOCs in their facilities during this unprecedented global situation. 

Does your facility need an EOC or command center with remote capabilities to monitor and adapt to ever-changing federal, state, and local guidelines regarding COVID-19? Schedule a consultation with IMS today.

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