Feeling pressured to use the “in-house” AV company at a hotel?
Ever been hit with fees for using an outside partner after you have signed a contract?
Not sure how to contract for WiFi service?
There are many in-house audio-visual organizations throughout the country that have a very good reputation for being fair in contract negotiations with their clients. But our clients often ask questions regarding charges and fees to use outside vendors, or have supervising staff in place to oversee any outside production, load-in, etc. Too often, our clients report that these stipulations and fees were disclosed to them after a contract had been signed.
The reality is that YOU as the CUSTOMER have rights during contract negotiations that allow you to CHOOSE your event partners and avoid excessive charges.
If you are considering bringing in any third-party vendors for AV, décor supplies, furniture, technology, etc., ensure that you notify the venue during your RFP process and in advance of negotiations. These categories of services are often left out of the negotiation phase and can end up costing more due to added service charges if not disclosed during negotiations. If you decide to look at third-party options after contract signature, you may find that some quoted discounts may no longer apply because your overall venue spend is less or you may see additional fees for using an outside vendor.
If you intend to bring in any third-party providers, you’ll want to negotiate a third-party addendum, or ensure freedom of choice language in your initial contract to help avoid fees.
Typically, these types of fees appear in contracts by the venue or in-house AV provider to ensure that their facilities and equipment are protected against damage and theft. This is a reasonable request. But, requiring your third-party provider to produce a standard Certificate of Insurance (COI) can often be an acceptable alternative. In-house AV providers may also require that a “liaison” be present to oversee load-in by an outside vendor if they are concerned about securing any permanently installed equipment in the venue. If you are planning on utilizing any of the installed equipment, this is also a reasonable request and fee. If this equipment is outside of the scope of work your event requires, be sure to have this red-lined in negotiations.
It is common for a venue to charge fees for rigging, or for requiring that all rigging is done by the in-house provider. You should ask about all rigging fees and policies before signing any contract so that you can budget accordingly. The agreed upon fee and requirements should also be part of your written contract with the venue so there are no surprises later.
Internet service for your meeting has real value, and the labor and infrastructure that support reliable Internet service are not free, so paying a reasonable price for this service should be expected. Just like reviewing square footage and meeting room layout to ensure it will meet your needs, planners should have detailed information about the Internet infrastructure, performance, cost, and options before signing any venue contract. This information will help you decide if the in-house WiFi is cost-effective and will meet your needs, or if you should consider bringing in your own Internet connection. Your contract should specify the total cost of Internet service, and what you are receiving in return in terms of access, total bandwidth, speed, number of active connections, latency, etc.
We have created a "Know Your Rights: Contracting for AV Services" ebook that provides the tools you need to negotiate contracts that allow you flexibility and choice of event providers, including: