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Unified Communications


One of the biggest hurdles organizations face in workers returning to the office – even in a hybrid working environment – is that people have gotten comfortable with their home setup. If your unified communications (UC) and collaboration tools are cumbersome, confusing, or prone to downtime when workers come to the office, they are quickly frustrated and wondering why they decided to spend time commuting to take a meeting in a conference room that doesn’t work the way they need it to when their home office has a perfect setup. An enticing office experience that attracts employees away from their home office is just one benefit of a strategic UC deployment.

Patchwork and legacy platforms – whether a result of mergers/acquisitions from years ago or pandemic-spurned impulse purchases – are notoriously difficult to integrate and maintain. It is an extraordinary challenge for IT teams to objectively evaluate current platforms and effectively transform digital operations. A trusted partner can not only help you evaluate your current IT/AV landscape, but also help you design a migration path towards a standardized and simplified UC strategy and implementation.

When organizations have a more flexible and agile UC strategy:

  • Business continuity plans become more strategic and proactive instead of reactive.
  • Workers are more inclined to want to be in the office to experience face-to-face communication and use higher-end technology.
  • It becomes a competitive differentiator in talent acquisition because people want to work for companies that are rapidly adapting to and embracing new approaches.
  • Cost, time, and productivity efficiencies are realized, especially when costs shift from CapEx to OpEx when using cloud-based technologies.
  • Geographically disparate teams become more connected, and your teams are better equipped to seamlessly connect with all outside stakeholders.

See how one company leveraged their investment in built-in, standards-based video conferencing (VC) systems to support new AGNOSTIC hybrid meetings, using any UC platform.

Check out the case study

There is a wide variety of UC tools – hardware and software – on the market and there is no one-size-fits-all model. IMS has taken a platform agnostic approach to designing effective UC strategies because we understand that your UC system needs to support simple, flawless, and confidential communication internally and externally on many different platforms.

We support our clients through all phases of UC, including:

Documenting and inventorying all current UC tools to identify what's working well and what's not.

Evaluating new hardware and software options that will accomplish your communication and collaboration goals.

Identifying how existing and new tools will integrate into your existing AV and IT operations.

Engineering your UC infrastructure and meeting room deployment plans.

Designing comprehensive migration plans.

Installing and integrating all UC tools.

Providing ongoing managed services to ensure system uptime and reliability.

Training your end-users to ensure the ROI you are expecting.

No matter where you are in your UC journey, we can help you create a strategic, agile, and flexible plan and platform that best supports the culture and needs of your organization.

Ready to update your UC strategy?

Let's schedule a conversation.

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  • Headquarters: 3055 MCCANN FARM DRIVE, GARNET VALLEY, PA 19060
  • Southeast Office: 404 SUNPORT LANE, SUITE 350, ORLANDO, FL 32809
  • Phone: + 610-361-1870
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