Education: University of Delaware.
First Job: I had a paper route at 10 years old which helped develop my entrepreneurial spirit. I worked in a garden center loading and unloading trucks at age 13 which helped develop my work ethic and a strong back.
First “Real” Job: Xerox Corporation – Facilities Management Coordinator.
Essential Business Philosophy: Exceed the customer’s expectations without exception.
Best way to keep a competitive edge: Hire the very best talent and create a team environment that will empower them to contribute to their fullest potential.
Yardstick of success: See IMS grow in concert with the changing and expanding needs of our clients. We still service many of the same clients that started doing business with us in the mid 90’s albeit with significantly different products and services than we delivered to them in the early years.
Goal yet to be achieved: Constantly strive to implement the critical initiatives required to achieve our vision of being the absolute best in the industry. We can and will achieve this by delivering operational brilliance in all aspects of the Company in order to exceed our client’s expectations for every event, project or engagement that they entrust to us. Never settle for the status quo.
Best Decision: Starting IMS with Jill.
Worst Decision: I held a multitude of different positions within a fortune 500 Company from Account Representative to Product Launch Manager to Division Manager to National Director of Training. I was extremely grateful for the opportunity and ultimately the experience provided to me however, my biggest regret is that I did not get involved with IMS sooner. I am passionate about our team, our clients and the opportunities and challenges in our Industry.
Toughest Decision: Back in the big company days, having to make the choice on who stays and who goes during a reduction-in-force. This experience has emphasized the importance of managing our tremendous growth at IMS and positioning the proper employees with the proper opportunities.
Mentor: My father; He showed me that you do business in a manner in which your word is golden, and your actions support your word.
Personal Interests: Enjoying time with my family, travel, riding wave runners, Texas Holdem Tournaments, golf, music, exercise and reading.